Thank you for shopping with us at Sheaniq Skincare. Once an order has shipped, we do not accept returns or exchanges. If an item is damaged during transit a full refund will be issued. we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. damaged or defective products may be returned to sheaniqskincare.com after contacting info@sheaniqskincare.com. Please submit photo images of the damaged or defective product. you will receive a full refund.